Level 2 Customer Care Representative (app 438)

• Managing and supporting Direct customers and Re-sellers with a range of products including mobile, fixed and data services.
• Possessing excellent customer service skills, the customer care representative will deal with a range of queries from billing to technical queries in an efficient manner.
• Create long term relationships with partners, making them promoters of Abzorb
• Put your technical troubleshooting skills to the test and support our customers through inbound and outbound calls across our portfolio of products!
• Strive for first time resolution while handling all issues with accountability, ownership and urgency.
• Create the very best customer experience, ensuring its seamless for our partners and customers
• Have a positive attitude that shines through on every interaction with our partners and customers

Telecommunications company.

Abzorb aims to be the best in the industry - to provide a one-stop solution and ongoing support to ensure your business stays connected. We’ve been doing that since 1992 and we look forward to doing it for many years to come.

·        Overseeing automation

·        Supporting partners and customers with our portfolio, including. including Vodafone, O2, our MVNO Abz and our fixed propositions where applicable.

·        First line technical support (PSTN, ISDN2, ISDN30)

·        Updating internal systems

·        In life changes including adding / removing bars, bundles and completing contracts

·        Supporting resellers with placing new orders.

·        Placing orders for organic growth accounts

·        Raising faults

·        Raising billing queries

·        Placing orders for hardware

·        Supporting CapZ Queries

·        Reporting network faults

·        Supporting other departments where applicable

·        Onboarding new partners after sign up

Attention to detail

Good Written & Verbal Communication

37.5 Hours per week

Monday - Friday

Preferred English and Math C or above

To be discussed on completion of apprenticeship.