Apprenticeship Jobs

Level 2 Customer Care – Technical Support (app 436)

(App 436)

Armytage Road, Brighouse, HD6 1QF

  • Closing Date 31st December 9999
  • Sector Customer Service
  • Duration 15 Months
  • Wage £5.50


  • Managing and supporting direct customers and business partners with a range of products including Broadband services, telephone services and phone systems that work over an internet connection.
  • Possessing excellent customer service skills,
  • Create long term relationships with partners, making them promoters of Abzorb.
  • Put your troubleshooting skills to the test by diagnosing and resolving queries and faults.
  • Strive for first time resolution while handling all issues with accountability, ownership and urgency.
  • Create the very best customer experience, ensuring its seamless for our partners and customers.

Have a positive attitude that shines through on every interaction with our partners and customers

Employer Description

Telecommunications company.

Abzorb aims to be the best in the industry - to provide a one-stop solution and ongoing support to ensure your business stays connected. We’ve been doing that since 1992 and we look forward to doing it for many years to come.

Roles & Responsibilities

·        Responding to e-mail and telephone queries in an agreed SLA.

·        Supporting partners and customers with our portfolio propositions where applicable.

·        Updating internal systems.

·        Raising faults with our partners via telephone, email and the appropriate portals.

·        Supporting other departments where applicable.

·        Configuration of new phone system.

·        Configuration of Broadband routers

·        Placing orders for hardware

·        Reporting network faults.

·        Notifying customers of planned maintenance.

·        Arranging Openreach engineers to attend customer sites.

·        Arranging for Abzorb engineers to attend customer sites.

Skills Required

Attention to detail

Good Written & Verbal Communication

Working Hours

37.5 Hours per week

Working Days

Monday - Friday

Qualifications Required

Preferred English and Math C or above

Future Prospects

To be discussed on completion of apprenticeship.

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