Level 2 Customer Care – Technical Support (app 436)

• Managing and supporting direct customers and business partners with a range of products including Broadband services, telephone services and phone systems that work over an internet connection.
• Possessing excellent customer service skills,
• Create long term relationships with partners, making them promoters of Abzorb.
• Put your troubleshooting skills to the test by diagnosing and resolving queries and faults.
• Strive for first time resolution while handling all issues with accountability, ownership and urgency.
• Create the very best customer experience, ensuring its seamless for our partners and customers.

Have a positive attitude that shines through on every interaction with our partners and customers

Telecommunications company.

Abzorb aims to be the best in the industry - to provide a one-stop solution and ongoing support to ensure your business stays connected. We’ve been doing that since 1992 and we look forward to doing it for many years to come.

·        Supporting partners and customers with our portfolio propositions where applicable.

·        Updating internal systems.

·        Raising faults with our partners via telephone, email and the appropriate portals.

·        Supporting other departments where applicable.

·        Configuration of new phone system.

·        Configuration of Broadband routers

·        Placing orders for hardware

·        Reporting network faults.

·        Notifying customers of planned maintenance.

·        Arranging Openreach engineers to attend customer sites.

·        Arranging for Abzorb engineers to attend customer sites.

Attention to detail

Good Written & Verbal Communication

37.5 Hours per week

Monday - Friday

Preferred English and Math C or above

To be discussed on completion of apprenticeship.